We’re always looking for ways to improve our service and a big part of this process is listening to the people we work with. We make a point of asking for feedback from those who use our services and we’re delighted to share some of it with you.
As part of our quality of service procedure, we actively seek feedback from people who use our services. We’re delighted to share some of this with prospective customers and clients.
From industry professionals:
AI have provided an end to end process, acting as a ‘shield’ for NCC OT service while they reorganise. The project has reduced waiting list countywide by 50% and those out of timescale by up to 90%. –Steve Jennings-Hough, Nottinghamshire County Council
Access Independent has formed an excellent working relationship with Staffordshire. They have suggested improvements to the service delivery which have resulted in a more effective service delivery. – Angie Middleton, Staffordshire County Council
“Access Independent has been presenting us with good assessments and recommendations in a timely way.” – Local authority adult occupational therapy services manager
I was extremely impressed with the knowledge and professionalism of the Independent Mobility Assessor… – The Blue Badge Team, Kirklees
Thanks for this report…it is precise and very helpful –
British Legion Officer
British Legion Officer
I thank Access Independent for their prompt reassurance about requesting information on follow up of equipment for service users.” – Local Authority occupational therapy manager
I am truly delighted with the occupational therapy service provided by Access Independent. – SSAFA divisional secretary
“I certainly think our residents are getting a better service now that we are using your occupational therapy service.” – Aids and Adaptations Manager, Housing Association
From Blue Badge applicants:
Thank you for your call today and the support you have given. Your assessor was incredibly professional and I am sending an email to the council about how your services are excellent – Blue badge Service User – Telford
I am very grateful that Access Independent has processed my mother’s Blue Badge so promptly, that’s very efficient and gratefully appreciated.
I was extremely impressed with the knowledge and professionalism of the Independent Mobility Assessor…” – The Blue Badge Team, Kirklees
“I wish to thank your department for issuing this badge so quickly it was a quick turn around and is much appreciated.”
“I would like to say how appreciative I am for the recent experience I have had with your company … I found the people with whom I had contact were very efficient, helpful and kind”
From service users:
Mum and I are very happy with the service we have received from you and cannot praise you enough. The things you have put in place have been very helpful and the information you have provided is very useful. – OT Service User – Redcar
I am very grateful that Access Independent has processed my Mother’s Blue Badge so promptly, it was very efficient, and gratefully appreciated. – Sandra, London
The OT saw me promptly and ensured the work was carried out quickly and efficiently. – Andrew, Brighton
I would like to thank you for the way you handled my case, and the personal interest you took in me. – Jane, Wrexham